FAQ

UKG | FAQ

How do I log in?

If this is the first time you are trying to log in, you will need to click this link to reset your password. Once you have reset your password, you can try to log in with your email address and your new password.

Are there any delivery charges?

No, all orders include free delivery to any metro locations Australia-wide (except WA, NT and any regional locations).

Can I track my order?

Please contact Merchgirls at [email protected] for any tracking updates. 

What sustainability practices have been followed?

Quality materials and timeless designs have been used to ensure high reusability (no landfill here). 

Importantly none of the UKG merchandise items comes individually wrapped in single-use-plastic (SUP). This is unnecessary and has saved thousands of one-time-use plastic bags ending up in landfill.

We also carry sustainability through our shipping practices: 
When you place an order, you will receive your merch in a recycled cardboard box or in a compostable mailer. Be conscious to re-use this parcel when you can or else follow the compostable instructions on the packaging. 

We have also chosen to only partner with local freight companies that are proudly carbon neutral for all local deliveries.

What do I do if I am interested in ordering a product that is not available on the portal? 

If you are wanting to order products not available on the portal, please contact [email protected]